We always endeavor to supply ordered products in good condition. Kindly verify that the item ordered by you is what you require and what you want when placing your order. We are unable to accept returns from customers under any circumstances other than manufacturing defects. In the unlikely event that the product is received with a manufacturing defect or is damaged in transit, we request you to inform us via email on [email protected] or call us on +971 43409377. Please go through the details mentioned below to have a seamless hassle free experience. We will do our best to replace approved claims for any damaged in transit productor defective product. Only if we do not have a replacement to offer will a refund be processed.
* Refunds will be done only through the Original Mode of Payment.
Non-returnable / Nonrefundable items:
All items purchased on Trinitycart.com are non-returnable/non-refundable. The only exception made is for products received in damaged or defective condition and informed to us by e-mail within the stipulated period. Please do not accept any packages which are damaged or tampered with. In such a case, please return the product to the courier delivery person immediately. All customers are requested to inform us of any wrongly delivered products, products damaged in transit and products with manufacturing defects within 12 hours from their delivery at the customer's address. Claims beyond 12 hours of delivery will not be entertained. *Clearance products once sold cannot be returned or replaced.
Please send us an email on [email protected] with the full description of the issue being faced with the product. The inclusion of a few photographs or short video of the problem will greatly help in a speedy resolution. You can also call us on +971 43409377.We will investigate the issue and revert with the solution. You are requested to kindly send back the product only after receiving a return authorization from us. Items sent without a return authorization will not be accepted / or processed for refund. When will you receive your refund?
1. Refunds will reflect in a customer’s account within 15 -18 working days as per the banks/credit card issuer/payment gateway policy. The refund will happen through the same mode that the payment was made. TM will try their best to assist as much as they can however we will not be responsible for any delays from the banks/credit card issuer/payment gateway.
2. The refund will be processed once the product has been received by us in intact condition and after proper examination of the product by our after sales team.